Hello. i have a S330 solar eufycam in the backyard that has suddenly stopped recognizing/recording movement. The “live” viewing works fine, but now nothing is being captured.
Any advice while I wait for customer service to respond?
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You can try some standard troubleshooting.
In the settings, under motion detection, turn off motion detection for a few seconds then turn it back on.
Camera settings:
Turn the camera off and then back on.
If you see an option to Restart Device try that also.
Thank you. I did all tbe standard stuff. Nothing.
I followed the advice of customer service, not the camera has completely been removed from my devices. The instructions were just to restart/wake it up.
now I have to climb a ladder, in the snow, to take down and re-pair. I am disabled so this is not ideal result. I just don’t want to go to all this trouble only to have the issue remain.
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Can you still record while using Live View?
Yes.
Yeah I hate breaking out the ladder too.
But that usually fixes the problem when the camera stops detecting motion if the other troubleshooting things don’t work.
Remove the device from the app and then resync it back.
It’s your last resort.
I’ve only had to do it twice last year and that was for two different cameras.
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yes. I did that. It fixed it for a few hours… but now it is not detecting again.
maybe it is too far from the Base… but I get my Wifi on my phone down the street, so I don’t think that is the issue. Besides, my neighbour has his further away (bigger yard) and he has no issues
Maybe the base is too far?? What’s the Wi-Fi signal show for the camera when you open the app?
The camera doesn’t use your home’s Wi-Fi only the HomeBase does, the camera and the HomeBase use their own special Wi-Fi to communicate.
Don’t know what else to suggest.
Let know what customer service is going to do?
Maybe ship out a replacement…
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I didn’t read all the comments, but I did notice you didn’t mention checking the device for updates.
We had a similar problem with ours, and checked the updates information, turns out there was two updates, one for the software update, and one to fix the first ones bugs.
If you’ve tried everything technology possible, it may be time to buy a newer one.
Thank you.
I just bought the system on Boxing day. I think updating happened when I first set it all up.
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Ya. We shall see. They asked me to take it down and use indoors to see if the same. They suspected cold Canadian temps affected its ability to recognize. So for one test in the house, it did not notice movement until I was about 6 ft directly in front of it. I tried to mimic the same set up as outside and similar distance
I have provided pics and video to the Eufy customer team. Waiting on reply.
What happened afterwards? Thank you for sharing
Do let us know any outcome please. Cheers!
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