Is anyone else

Is anyone else having this issue? AI is correctly identifying pets, humans, and passing vehicles. It correctly tags them in the list of events. However, when I play the events then tap the thumbnail of the detected object, no matter what it is, it asks if this is the same person and it’s blank. The attached screenshot shows this. It correctly detected that blue car passing by on the street. I’ve contacted Eufy support, sent screenshots, as well as all logs. They said they think it’s incorrectly identifying objects, but it has them all tagged correctly in the event list. The Homebase updated recently, and so did the app. I suspect the issue started with one of the updates.

16 Likes

Long time issue.

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I have the same issue. :frowning_face:

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Me too. Submitted multiple complaints so far

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No

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I have an open ticket. They said they think it’s an issue with the Floodlight Cam and want the serial number, but I find that difficult to believe.

Same issue

Yes, that’s certainly not. I have the E340 and Homebase 3. It’s a number of different cameras affected :thinking: :sleepy:

Actually the S340 :rofl: :sweat_smile:

Same issue on all my videos (9 cameras, 4 different models).