I’m reaching out to share an ongoing issue with the AI face recognition system on my Eufy Homebase. Over the past few months, it hasn’t added a single new person to the database. Every unfamiliar face is being wrongly matched with existing household members, regardless of race, gender, or appearance.
For example, I recently received a notification asking if the person in the image (see attached) was the same as another member of my household. It clearly wasn’t — in fact, I myself was matched with someone who looks nothing like me.
This is happening repeatedly, and it’s gotten to the point where the system feels like a bit of a joke. It’s losing the reliability that made it so useful in the first place.
I’m considering deleting all registered faces from the Homebase and starting fresh , but I wanted to check:
Has anyone else experienced this?
Is there a fix or setting I’ve missed?
Do factory resets help, or does this happen again anyway?
Appreciate any insights — this kind of AI inconsistency really undermines confidence in the system, especially when security is the whole point.
I am experiencing exactly the same as you. The recognition system will now not allow me to edit the faces. In the recent past, the system would say “are these the same person?” but even this is now not working. The local AI must have a bug - very frustrating!
I am having the same issue. The “are these the same person?” option has vanished. Not that it ever seemed to improve things anyway. At least it would delink that particular recognition from the person tho
I thought I was the only one that had this issue, I thought I’d messed up my settings! It’s really annoying , i had updated firm ware, and put it down to that,..,
It’s getting ridiculous. This is a feature that they (eufy) sold the Homebase on.
AI facial recognition which has now become a joke. I understand that eufy did say that people wearing glasses will affect detection accuracy. Yet the people the system is detecting are not
I’ve escalated a complaint to a “manager” let’s see if they can forward on what appears to be a firmware glitch to the correct department to look into
There has been absolutely no progress in the right direction. They have offered to send one replacement camera however this affect my entire Eufy set up including doorbell and 3 other cameras. I’m incredibly disappointed and can no longer recommend Eufy based on the lack of investigation from customer service.
I was going to purchase a third camera to cover a section of my backyard. I’ve held off due to the same thing. If I get one, it’s going to be through the credits earned through donating videos. I’m not spending another penny🪙 with Eufy
I’ve been back and forth with customer service. Please see their latest reply below. I’ve seen a slight (not consistent) important. I’m looking forward to their next firmware update.
"The issue you described is likely due to our current AI recognition algorithm not being optimal. I want to assure you that I have already reported this problem to our technical team, and they are working hard to improve the camera’s recognition capabilities. Please rest assured that we are committed to continually optimizing the algorithm.
When you receive the next firmware update for your camera or HomeBase, I recommend updating your device and observing whether the performance improves."
No unfortunately it’s not, you have to go into device on app and in the settings you’ll see the firmware update option, well on Homebase anyway I have to do it manually
