Morning, I've o

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1

Morning, I’ve only had my Eufy system a week.
1st issue - no events have been recorded from last night to this morning - I did a restart on my homebase 3 - it’s tracking me but not showing anything from inside or outside - what do I need to do please?
2 issue - ring doorbell isn’t picking up any animal movement at night - it’s on the highest sensitivity and everything is ticked?

Any help would really be appreciated - I’ve broken it after 1 week of use!!!
Thank you

2

Hello

:white_check_mark:

Issue 1: No events recorded overnight – HomeBase 3

What could be wrong:

  • Recording mode might be set to a mode that doesn’t trigger recordings (like “Custom” with no actions).
  • The storage drive (if you added one) may not be formatted or is full.
  • Motion detection settings may be too restrictive (e.g. “Human Only” when there’s no person).
  • The HomeBase or cameras could be out of sync after the restart.

What you should do:

  1. Check your Security Mode:
  • Go to the Eufy app > Security tab .
  • Make sure the active mode (e.g. “Home” or “Away”) has actions like “Detect motion” + “Record video.”
  • Tap “Edit” on the mode to confirm that each camera is set to record when motion is detected.
  1. Check storage:
  • Go to HomeBase 3 > Storage > Local Storage .
  • If you added your own hard drive/SSD, it must be formatted by the app first.
  • If full, set it to auto-delete old files .
  1. Test motion:
  • Go to Camera Settings > Motion Detection .
  • Set it temporarily to “All Motions”, not “Human Only” — especially if it’s dark or if no one walked by directly.

:white_check_mark:

Issue 2: Doorbell not picking up animals at night

Possible reasons:

  • Most Eufy doorbells default to “Human Only” detection — which excludes animals.
  • Even at max sensitivity, you must manually enable “All Motions” to capture pets or wildlife.
  • Night-time infrared performance can also affect smaller objects or animals unless they’re directly in the frame.

What to do:

  1. Enable All Motions:
  • Go to Doorbell Settings > Motion Detection > Detection Type , switch from “Human Only” to “All Motions.”
  1. Activity Zones:
  • In Detection Zones, make sure you haven’t drawn zones that leave out the area where the animal passes.
  • You can try removing zones completely just for testing.
  1. Camera angle:
  • If mounted too high, small animals won’t be well detected. Slightly tilting it downward can help.

Are you only using the Doorbell?

3

Thank you for your response.
I’ve already done everything that you stated but doorbell and floodlight camera don’t both record.
Everything is set to high sensitivity, drive formatted,and detection zones etc.
They just both don’t record as an event - floodlight records and no doorbell footage at all.

It’s such a shame as the lower the camera would get premium video or camera footage.

Shame they do t do a wildlife camera.

4

You need to first tell us what type of camera you are using in order to get the correct answer.

5

Have you tried restarting the two cameras?
Also see if toggling the motion detection OFF and then back ON helps.

6

Try the reset. And if the problems persists, contact Customer Service via email :e_mail: