My control center and web portal is no longer on my app

eufy Ask Community
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21

Yes. I got there in the end. It was all the talk of “sidebars” that confused me. Thank you.

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You are the best!

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23

Same problem, How to solve it?

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Exactally :+1: Eufy and support should not be used in the same sentence as I just did
some phones accept the latest app, and a lot don’t and worse is Euphy does not want to fix this in any great hurry.
The latest app update works if you can get it for the web porthole code generator… I can’t on my Galaxy S21 Australia

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25

On my iOS app, I see Security, Care, and Light categories in Settings along with general settings as language, region, color theme, notification, etc.
I click Security but it does not show web portal access. It only shows “works with (alexa, google, apple home)”, “video encryption”, “privacy settings” , and “lab features”

So strange!

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Hello fin1087 and all others in this thread struggling, I have found the solution. In the app:

  1. First click your profile circle (mine is in the top lefthand corner with my username next to it)
  2. This should pop out a menu. Scroll all the way to the bottom where a gear is next to the word “Settings”. This is DIFFERENT from the settings gear you find when watching your camera feed. You must access it the way I have described.
  3. Click that settings button. You will be brought to a menu with logistical items such as “Security”, “Clean”, “Care” and so forth. Click “Security”.
  4. There are 5 total sections within security. The third one is “Web Portal Access”. Click this. You will be able to receive a pin here and manage your web access (1 hr, 2 hrs, indefinite, turn on/off, get pin).
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33

Please stop with the advertising

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35

Where did the report spam flag go it’s not visible any longer??

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That’s a good question. So I assume you have been getting these strange advertisements messages also?

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38

Hit the reset button on the cameras and create a new account

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