My euphy solo c

My euphy solo cam s340, second time now, camera gets stuck looking at the ground and I cannot pan as it appears to get stuck looking at the ground, and cannot pan upwards. It’s only 2 months old. Fully charged, no issues there.

Is there any grit in the visable mechanics? Can you manually re position it? Have you set the default position?

Here are my presets. I’ve never had it get stuck