I went to the forum and I saw where it was suggested to remove the camera from the app and add it back. So, I deleted the camera, went through the steps to add it back, and when it advises to “Press the SYNC button for 2 seconds until you hear a Beep” I do but do not hear any beep, so I go to “why do I have a different case?” and I follow those directions - no Beep try charing the camera for 10 mins. I have been in the forum for several days researching doing every single tip/trick/suggestion I could find from removing the camera from the system, but once I did that the Homebase won’t pick it up the camera now at all.
The camera is completely dead any other suggestions before I contact support? Thank you!
best to contact support for warranty exchange, explain whats going on and what you tried to fix it. Also provide your receipt or order number and serial number to help expedite the process
I have the same problem, I have sent an email with all the information, twice, but haven’t heard back from anyone.
It hasn’t been 12 months since I bought them.
I had one of mine go dead on me. Nothing worked to get it back but it still would light up but not connect. All the videos associated with the camera were gone. What’s the point of endless storage if you can’t access the videos if the camera is dead or stolen?