How I finally paired my Indoor Cam E220 (T8410) with HomeBase 3 / S380 (“380”)
I ran into the same confusion a lot of people have had. The setup wizard kept telling me:
- Connect to Wi-Fi
- No SD card detected
- Mount the camera
At that point, it looked like the E220 couldn’t be linked to HomeBase 3. But here’s what actually worked:
- Finish the basic setup so the camera is on Wi-Fi and you can see the live feed in the Eufy app.
- Go to the gear icon → Settings → Edge Connection.
- From there, choose HomeBase 3 (S380) and it will pair.
Now my E220 records to HomeBase storage.
Key points:
- HomeBase 3 = S380 = “HomeBase 380” (different names, same hub).
- The E220 is storage-compatible (automation still listed as “under evaluation”).
- Don’t get hung up on the SD card warning during setup — just complete Wi-Fi setup, then connect via Edge Connection afterward.
Hope this saves someone else the frustration I had!
Hi all,
I’ve got two e220 paired with one Homebase s380 and a third one paired with another Homebase. Have anyone experienced disconnections of one e220 while the other one on the Homebase is still online, and then you reconnect the offline one and it’s the other e220 cam that goes offline?
Generally when one of my e220 goes offline, it reconnects on its own after one or two days but this time it’s been a week and I have to reconnect it once again because unplugging and plugging it again doesn’t work.
In the settings, I can see that the WiFi network has been replaced by Homebase again whereas it was connected to both last week.
I had assigned it a static IP but it wasn’t useful.
The lone e220 on the other Homebase is still on line and usually if it goes offline, unplugging and plugging it back is sufficient.
I’m beginning to think only one e220 per Homebase can keep its online status. I have other cameras on the Homebase but only one other is wired (e330 pro) and the 6 others are battery powered( 2c pros and 3 c plus the 2k doorbell) . I have not reached the 16 devices limit so it shouldn’t be overwhelmed.
I’d be happy to learn if others have experienced this type of issue.
Thanks in advance,
Françoise
I would try pluging the home base in with an Ethernet cord instead of on wifi and by the sounds of it you have a ton of devices access the 2.4g network that can only hold so many devices and data flow compared to newer protocols. This gets it off the wifi decreasing the data flow through it and directly through a hard-line.
I would then also go and assign static ips or add Mac dhcp reservations for all of your eufy devices so there is never confliction of ips on your network for them.
After that I would recommend rebooting all of your devices to refresh them and the connections.
I have two of the E220 and haven’t had a problem with them connecting to a home base. They have gone “offline “ so I just unplug it for a few minutes and then plug it back in and it reconnects. BUT just recently one was doing it constantly and when it was connected live view was not working or very slow. I unplugged the associated home base and plugged it back in and for now it’s working but time will tell I noticed Eufy did a homebase update last night and that usually means something different gets broken
Thank you for your help. I will try everything that has been suggested.
Have a nice week end.
Françoise