I just purchased two of the S340 cameras, along with the S380 HomeBase 3. None of them will sync to my network/phone. I tried multiple things inside my router (which should NEVER be required), and nothing has worked. I even had someone with years and years of network administration knowledge try to help me - nothing worked.
The S380 will not sync up at all. My router sees it, but that is as far as things will go. I tried to hook up both cameras directly to my router, but neither one would scan the QR code.
This is beyond frustrating. If anyone can give me some guidance, your input will be greatly appreciated. I am no novice when it comes to computers and networks, but this is insane.
First former 71Chevelle owner.
Have you tried hooking the HomeBase3 to ethernet and adding the cameras to the HomeBase3? Are you scanning the QR code with your phone? I think your phone needs to be on the same wifi as your router.
I have the SoloCam S340 it’s been a while since I installed. Let me know your results.
It has been hooked up via ethernet the entire time, as that is what the instructions say to do. I scan the code, it waits, then it says a pairing request has been received. I push the button, and it fails - every time. I am beginning to think that the HomeBase is faulty. But, the cameras won’t even scan the QR code to hook up to my router directly.
There is never any beep, no matter how long I hold the button in. It always fails. I already opened a ticket, but they take a full day to respond to anything I send. I want to speak to someone on the phone, but they never answer. I am pretty much regretting this purchase.
Hook up by LAN for initial setup. Disable any firewalls temporarily during setup. Also consider your phone. Try cell data off and on same wifi network as the system. Then try mobile data on (and allowed for eufy) with wifi off. Again, make sure any vpn is disabled during all of this. You should also maybe try resetting the HB and cameras before doing each of the previous things. If still unsuccessful, check your ports. And finally, could you try setting it up on a family member’s or friend’s network, then changing it to yours?
Customer support is a joke. I have sent them proof of purchase multiple times, but they keep saying they didn’t get it, or that they can’t tell where I purchased it from. I am returning this trash and will be letting everyone I know to avoid eufy like the plague. NO product should be this difficult to get working. They need to hire real engineers who actually have experience in this field. The complaints about their products are growing daily - including cameras/HomeBase failing shortly after the warranty is up. No thank you. I will be moving on.
No longer matters. I dropped the system off at FedEx this morning to return it. Not worth my time anymore. I will look at systems from other manufacturers, or see about running some ethernet cables and going to POE cameras (WAY more reliable, anyway).
As for how far away they were, it doesn’t matter. Neither camera would scan the QR code on my phone. I have no time or patience for trash that doesn’t work as advertised. There are complaints about this equipment popping up in several places online. If eufy doesn’t care enough about their customers to have real people available to speak to on the phone, then I don’t care enough about their products to own them.
are you waiting for the beep or voice prompt when pushing the sync button?