Hi Eufy Community,
I’m sharing this in hopes it saves someone else the frustration I went through getting my Eufy HomeBase 2 back online.
Here’s the backstory:
My system was working perfectly until I changed internet providers. All of my other devices and apps automatically connected to the new Wi-Fi — except the Eufy HomeBase 2.
I tried every suggestion I could find online, and I even spent two hours on the phone with Eufy support. Unfortunately, they could only offer the same steps I had already attempted. Eventually, they advised me to contact the store I purchased it from to see if I could make a warranty claim — but I’ve had the system for over two years, so that wasn’t an option.
Under Eufy’s recommendation, I also contacted my new ISP, who confirmed they were not blocking any traffic. So all the suggested TCP/IP or UDP port settings were irrelevant.
Here’s the kicker (and the fix):
I managed to get the HomeBase 2 online by using the “Home” app that comes pre-installed on my iPhone. Once the HomeBase 2 was connected via that app, I then disconnected it from the “Home” app and reconnected it using the Eufy Security app. After that, I was able to add all my security devices back in with no issues.
Moral of the story:
Eufy support were polite but couldn’t identify the issue. And do not try to sync the HomeBase directly with the Eufy app first — get it online using the Apple “Home” app, then proceed from there.
I hope this helps someone avoid wasting half a day solving something that should have been much simpler.
Regards,
A Relieved Eufy User