My Homebase 3 went offline this morning and would not connect to my cameras. The light was solid blue. After a few moments I tried to disconnect the ethernet and reconnect the cable and the light went red. I did a power cycle of my router and Homebase 3, waited 30 seconds and tried to power the Homebase 3 back on. The Homebase flashed blue 2 times, then the light went solid red. I tried a different port on my router and still cannot bring it back online. No other devices have issues on either wired or wireless connections.
I’m sharing this in hopes it saves someone else the frustration I went through getting my Eufy HomeBase 2 back online.
Here’s the backstory:
My system was working perfectly until I changed internet providers. All of my other devices and apps automatically connected to the new Wi-Fi — except the Eufy HomeBase 2.
I tried every suggestion I could find online, and I even spent two hours on the phone with Eufy support. Unfortunately, they could only offer the same steps I had already attempted. Eventually, they advised me to contact the store I purchased it from to see if I could make a warranty claim — but I’ve had the system for over two years, so that wasn’t an option.
Under Eufy’s recommendation, I also contacted my new ISP, who confirmed they were not blocking any traffic. So all the suggested TCP/IP or UDP port settings were irrelevant.
Here’s the kicker (and the fix):
I managed to get the HomeBase 2 online by using the “Home” app that comes pre-installed on my iPhone. Once the HomeBase 2 was connected via that app, I then disconnected it from the “Home” app and reconnected it using the Eufy Security app. After that, I was able to add all my security devices back in with no issues.
Moral of the story:
Eufy support were polite but couldn’t identify the issue. And do not try to sync the HomeBase directly with the Eufy app first — get it online using the Apple “Home” app, then proceed from there.
I hope this helps someone avoid wasting half a day solving something that should have been much simpler.