Both of my S340 cameras (positioned at the front and corner of my property) are experiencing the same issue: the cameras detect a person when they appear at the bottom of the screen, but either respond with a delay or fail to initiate pan-and-tilt tracking altogether. Additionally, the cameras struggle to follow people moving across different sections of my property, leading to incomplete motion tracking.
https://VIDEO_URL?video_id=71cce34a48ab4cc8cd6e93e44a096a90O9c
That’s odd that both cameras are experiencing the same issue…
Turn AI tracking off, restart the camera via the app then turn AI tracking back on.
I appreciate the suggestion, but I’ve had this problem for ages and have tried all the usual fixes. Eufy still has an open ticket on it. I tried your suggestion just to humour you, and unfortunately, it actually made the issue worse.
Oh boy…
Is this the NEW Homebase 3? I am reading too many issues with this. I might not buy
My pan & Tilt problems with the S340 are not a result of the Homebase 3. The Homebase 3 assists with storage and AI recognition.
The Homebase has been great for storage for all four cameras I have. Two E220 internal cams and two S340 cameras.
Is your Homebase set to Performance in the working mode settings?
This is the current setting