I have an issue with my eufycam s330 which was working fine and had almost a full charge, until one fine morning it said low battery and went offline. So I charged it fully and noticed I did get a notification on the phone saying the cam was fully charged but the recording was still out.
So after a few attempts decided to reset the cam by doing the standard sync operation as eufy instructed on their manual on the cam and also the 5 or 10 press. Still no luck, so I removed the cam from the homebase and repeated the process. Still no luck, just the blue and red light which blinks and goes away.
It it a shame as I’ve had the cam for about an 13 months and I’m probably out of warranty, and I hope eufy can give a solution for me as they cams aint cheap.
I recall someone here about a month ago had the same issue, they would connect the charger cable to it and the light would just flash blue and red and wouldn’t charge. Unfortunately their warranty expired also…
The lithium ion batteries have a lifespan of about 3 to 4 years.
So it has to be some type of charging circuitry in the camera that has failed, I’m wondering if water may have gotten into it?
There’s a small weep hole on the rear of the camera, point it downwards and shake it violently like you’re trying to get tomato ketch-up out of a empty bottle ~ I know this sounds like a weird request~ see if water comes out.
Thanks.
Yep. Same issue and I am reading multiple users reporting the same thing also, after trying to research/troubleshoot a solution.
I de-mounted both of my s330’s because my Christmas lights were triggering them. Before re-mounting, I decided to hardwire charge them on HB3.
Upon attempting to re-mount, one gave me an error of “Failure to request -204” and I realised that it went from 100% charge to almost 0% in 24hrs. I checked my second camera and same thing.
I removed the first camera from the app and went to re-sync it, thinking that would help… but it made it worse.
The camera is literally a paperweight now. It’s fully charged but it won’t re-sync. It won’t beep. I can’t reset it. It just flashes red/blue circle and that’s it. Although, if it is put in darkness, the spotlight intermittently flashes too.
…and of course I am literally 1 week outside the warranty period.
It’s also worth noting that nothing in my setup has changed since installation… and my EufyCam2’s, Doorbell and E220 are still working as per normal.
Something in their latest firmware update has completely stuffed it.
My camera, my S330, did this, so far that has fixed it is lowering the sensitivity to at least five. I used to have it maxed out at 7. I did that factory reset where you hold down the sync button for 10 seconds, I did this three times. I held the button down for 10 seconds, let it do its thing and then pressed and held it again.
I currently do not have access to the device on my app to lower the sensitivity, as I did remove it from the homebase. But I try your method of holding the sync button for 10 seconds repeatedly, and nope no beep.
