Wall light camera not connecting to Eufy online portal

Hi does anyone know when I am having difficulty view my wall light cam on the Eufy portal. All my other devices are working so I can view on my laptop apart from the wall light, I keep getting this error message Error: MEDIA_FAILED | Session: …-BFFpnU= | 2026-09-24 08:10:07 UTC
Station: T84A1P1025160316 | Device: T84A1P1025160316