why my r50i anc

soundcore
1

why my r50i anc microphone not active?

1 Like
2

Thanks for bringing this up! :folded_hands:
We’re sorry to hear that your R50i ANC microphone isn’t working properly, and we completely understand how frustrating that can be.

Here are a few steps you can try:

  1. If you’re only using one earbud, please ensure that the other earbud is placed in the charging case.
  2. Replace the ear tips with ones that fit more snugly, and make sure you’re wearing the earbuds correctly to create a proper seal — improper fit can affect call and microphone performance.
  3. If you’re making calls through a third‑party app, try using your phone’s default call app to see if the issue persists.
  4. Finally, test your earbuds with a different Bluetooth device in another environment to check for any difference.

If the issue still continues, please contact us at service@soundcore.com with your order details. We’ll gladly have our senior support team take a closer look and help you with a personalized solution.

Thanks again for your patience and cooperation — we’re here to help make things right!