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1

Anyone using c210 failed recording events after recent app update on IOS? Mine motion detection works but won’t record.

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2

I have had this happen a couple times but not all the time

3

Cams Here are not recording anymore since homebase update :sob:

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4

Try removing the device from the home base and reinstalling it go to general > wifi and re establish WiFi connection then go to add to Home base. Maybe it lost it’s connection to the home base to begin with. I think it says if connection was lost it would have to be reconnected.

5

I had to remove mine and add it back connect to router not hb3. Once working again, I tried reconnecting to the hb3 and the problem happened again. I think it is a hb3 firmware issue.

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6

That sucks!! I just checked mine and it is recording to HB3 but I have noticed a couple times it didn’t even though I got a event notification

7

Where can I find General in the eufy app? Don’t see it in Settings ?_?

8

It’s under each camera settings

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11

Could also be a possible wifi issue if slow of poor connection, though I don’t know why that would happen after the update, save coincidence. You might try on an Android device if you have access.

12

I sent a picture. Settings >wifi connection > wifi set up there you can reset connection but i think you will have to hit the sinc button and scan QR code again

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13

I have 4 c210 and all of them stopped recording to the HB3 after the HB3 updated firmware on April 2nd, anyone know if it’s possible to downgrade or block firmware upgrades and has anyone managed to get recordings back working?

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14

Thanks! :grinning:

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15

:smiley:

16

Try this: go to setting in the failed camera, General > WiFi > check if you need to input password again. Do it to see if everything connects again

17

Mine are still not recording after firmware update.

18

You’ve got to try this: go to setting in the failed camera, General > WiFi > check if you need to input password again. Do it to see if everything connects again

19

Tried that and both cameras that I have won’t connect to wifi. They will only connect to homebase.

20

Yeah i got the same issue