Doorbell doesn�

Ask Community
, , , ,
1

Doorbell doesn’t chime on homebase or phone, luckily someone started pounding on a door somewhere as soon as he left which alerted me.
https://VIDEO_URL?video_id=f67494e426638e084cf2c592d1724dfd7Bp

3 Likes
2

Hey, sounds like a really frustrating situation, especially with a security device you’re meant to rely on. Here are a few things you might want to check:

  1. Notification Settings (Phone): Make sure notifications are enabled in both the Eufy Security app and your phone’s system settings. Double-check that the doorbell is selected for push notifications in the app.
  2. Chime Settings on HomeBase: Go into the app and check if the HomeBase is selected as the indoor chime. You can also adjust the volume/tone in there — sometimes it’s just set really low or muted.
  3. Wi-Fi Connection: Check the signal strength to the doorbell in the Eufy app. If it’s weak or borderline, it could be causing delay or failure to trigger alerts.
  4. Firmware Updates: Make sure both the doorbell and HomeBase are up to date with the latest firmware. You can check this in the app.
  5. Restart Everything: Try restarting the HomeBase (unplug it briefly) and rebooting the doorbell if possible. Sometimes that resolves temporary glitches.
  6. Event Logging: Are motion or ring events being logged in the app? If not, the doorbell might not be registering the button press — could point to a hardware issue.
  7. Reset and Re-add: If nothing else works, try removing the doorbell from the app, doing a factory reset (hold the sync button for about 10 seconds), and adding it back as a new device.

If you’ve already tried all that, it might be worth contacting Eufy support — especially if the doorbell isn’t registering rings at all. Could be a fault with the button hardware.