Why does my E330 go out every time it rains hard but comes back on a few days later? It is mounted under the eve of the house.
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Hi
Even though it’s under the eaves, wind-driven rain can sometimes sneak in.
Here are some things to check:
Possible Causes:
- Water might be getting in around cable entry points or housing seals.
- Humidity can cause temporary internal short circuits or fogging.
- External power connections might not be fully weatherproof.
Suggestions:
- Double-check seals and connections. Waterproof tape or a junction box can help.
- Adjust the camera angle to reduce splash exposure.
- Make sure your camera’s firmware is up to date.
- If these don’t help, or even before trying, consider emailing Eufy support – they’re usually pretty helpful!
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Check any problem in the power supply for E330 during rains hard.
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Power supply is fine. I think water is getting in the camera in a hard rain or condensation. Camera will come back on in 1-2 days. May move it further under the eve. I had Arlo’s that never did this.
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Just visually inspect the camera to see if you can see any humidity or moisture around the camera lens.
Double check the cable connections for a tight seal.
Power adapter is it mounted inside the home or outside in a weather tight enclosure?
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Power supply is in the attic
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If you believe the camera is the issue, and it’s still under warranty… You should go ahead and request a replacement.
It can be done through the app, open the sidebar and tap on Support.
Then E-warranty Card
And then select your device.
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The original camera (11 months) died and this is the replacement. Works fine as long as it does not get rained on.
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There is a problem, I would suggest contacting 
Eufy support. If the replacement is within a year of you receiving it. I think you could be due for another replacement. it’s best to send them an email regarding this problem. Their engineer team will investigate.
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