eufy HomeBase S380 Recording problems

eufy Ask Community
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This is actually a pretty common issue with HomeBase 3.

If live view still works but you get no recordings/notifications, it’s usually one of these:

  1. Security mode changed
    Check if your system is maybe on Disarmed / Home mode where recording is off.
    This is one of the most common reasons.

  2. Motion detection settings
    Even if it looks OK:

  3. Restart everything (important)

Temporary fixes like this often bring it back (many users report this).

  1. Firmware / software bug
    There have been cases where:

Sometimes happens after updates and affects multiple users.

  1. Storage bug (even with new drive)
    Even if you replaced the HDD:

This has been reported by others with S380 as well.