Ever since a Homebase firmware update on March 4, the continuous recording from my Floodlight Cam E340 stops at 17:45 every day and resumes at 00:00. I see that other people are having the same issue. I sent an email to support this morning and have only received what might be an automated email with a list of things to check, which I did, and none of those things are the problem. I restarted my Homebase, then tried setting the recording option to Events Only, then back to Continuous Recording, hoping that would somehow reset it. Then I tried restarting the Homebase a second time. I also did a calibration on the Floodlight Cam. I’ve checked the Mode and every other setting available. Has anyone else heard back from Anker and received a solution? Thanks!
Update: Today it kept recording continuously after 17:45 and is still going (it’s currently 21:19). It doesn’t look like there was another firmware update overnight, so I’m not sure how it started working again.
I too have this on both of my E340 floodlight cams… hoping they fox this soon!
Hello! Mine did start working again. I don’t have a notification that another firmware update was installed, so I wonder if one of the things I tried fixed it. I restarted the Homebase through the app. I also set the recording for the Floodlight to Events Only, then back to Continuous Recording and restarted the Homebase again. (I can’t remember if I closed the app or restarted the Homebase before I set it back to Continuous Recording.) I went to the screen where you set up the connection to your home wifi, and even though it was already set, I did it again. I also deleted a Schedule I had set up in Automations when I was trying to set one of those up, as well as a Custom Mode that I had set up but wasn’t using. It seemed like none of these things worked because it didn’t start recording again (I was doing this in the evening when it was not recording). However, the next day, it did record after 5:45 and has been working ever since. 