HB3 - Recording automations not triggering

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1

Hey everyone,

I’m having some issues with my HomeBase 3 automations, and I’m hoping someone here might have some insights or solutions.

Setup:

  • I have a HomeBase 3, doorbell, and two cameras.
  • My schedule is set up like this:
    • From 07:30 - 19:45, only the doorbell records motion.
    • From 19:45 - 07:30, all cameras record motion.

The Problem:

I’ve set up an automation where, if the doorbell detects motion or is rung, the two cameras should start recording. However, during the daytime (07:30 - 19:45), this automation doesn’t trigger. The doorbell picks up motion and records as expected, but the cameras don’t activate.

Additional Observations:

  • The automation only works when the “Recording” option is checked in the security mode settings for the cameras, but I want the cameras to only record when triggered by the doorbell, not to record motion independently during the day (to save battery).
  • On HomeBase 2, this setup worked fine without needing to have “Recording” enabled for the cameras during the day.

Steps I’ve Taken:

  1. Switched between Performance Mode (Beta) and Standard Mode on HomeBase 3.
  2. Disabled AI empowerment on the cameras via the BionicMind AI settings in HomeBase 3.
  3. Tested simplified automations with separate triggers for motion and ring.
  4. Restarted HomeBase 3 and re-added custom security modes and schedules.
  5. Cameras record fine on their own when the schedule is active at night.

Still, no luck with getting the automations to work during the daytime. Has anyone else experienced this with HB3, or is there something I’m missing in the settings?

Any suggestions or advice would be greatly appreciated!

Thanks in advance!

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2

Hi, I have exactly the same usage scenario as you.

The automations also worked for me with HB2 and after switching to HB3 the cameras only record when they are set to recording.

But I don’t want any recordings during the day except when my door sensor at the front door reports that the door has been opened.

This is a problem and since it worked with the HB2, Eufy urgently needs to do something about it.