New user for Eufy, installed my lock and now trying to install the Eufy Security app.
Sign up went ok, when logged in, it won’t show me the Add Device option but rather the Eufy Icon keeps cycling. Tried restarting the app, no cache or anything (new app install on iPhone 15 Pro, up to date iOS etc)
Please help!!
Same issue, downloaded the app (iPhone 13 pro) made an account. Now all I’m getting is a spinning wheel. Can’t click or do anything on the app. Not a great first impression that’s for sure 
That cycling Eufy icon usually means the app is struggling to connect to their server or complete the initial sync.
Try the below. if all fails send an email to support
Check your internet connection
Make sure your iPhone is on a stable Wi-Fi or mobile data connection. If possible, switch between Wi-Fi and mobile data to see if it loads.
Force close and reopen the app
On iPhone 15 Pro, swipe up from the bottom, find the Eufy app preview, and swipe it away to close it completely. Then reopen.
Reboot your phone
Sometimes a fresh start clears odd app glitches.
Check for Eufy server issues
Occasionally, Eufy servers experience temporary outages. You can check their status here or see if others are reporting problems on Twitter/X or Reddit.
Reinstall the app
Delete the app fully and reinstall it from the App Store.
Try logging in on another device or web
If you have a tablet or can access Eufy via their web portal, see if the Add Device option works there — that helps confirm if it’s an account or app issue.
If none of this works, it’s likely a server-side issue or a rare account setup glitch. In that case, contacting Eufy support (via their app help link or website) is your best next step.