Hi,
We have recently moved into a property where the previous owners left their doorbell and cameras behind.
How can we take them over?
I have successfully set up the Homebase (I think!) but the doorbell won’t connect.
Any advice would be much appreciated!
hopefully the previous owners deleted it from there app account that is the only way you can add it to your account. Then remove the camera and bring it into the house next to your modem and home base ( make sure it is charged) then on the app top right hit + then tap on add device it will show a list of devices find yours and then the app will tell you what to do. There is a sync button on the device doorbells are usually on the back there also should be a little rubber plug where the charger port is. There are several different models of door bells some have to connect to a home base and some are also wifi. But the app will help. If the previous owners haven’t deleted it from there account I’m pretty sure you are out of luck if you can’t contact them. It might be possible to factory reset it (usually holding sync button for 20 seconds but do a google search on your model again make sure it is charged) if it is a powered only unit there still should be a USB port that you can plug it into the home base for set up. Good luck. Any questions just reach out I will answer when I get home from work
it’s also the same process for the cameras. It’s important that your initial setup is done close to your modem and home base