For some time we’ve struggled with getting the homebase 3 and app to figure out when we are home/gone. It seems like it simply can’t keep track of the phones (iphones - verizon). It works sometimes but it’s like it loses track of the phones. That seems to have gotten better over time. We’ve done all the things, checked phone settings, resetup cameras, reinstalled the app etc. still nothing but geofence problems.
Now the problem seems to be that if one of us are home, and we open the app by say clicking on an event or checking a camera. The app immediately will “lose” track of the phone and set the system to away. The only way to get it to fix it self is to force the app closed, and reopen it and then it immediately figures out we’re home again, and turns stuff off.