HOMEBASE 3 not recording 24/7

Hi all, sorry for the what looks to be a repeat question:

I have a new Homebase 3 and two E330 professional cameras. I have purchased and installed a Seagate 2TB drive. I have formatted the drive and installed/reinstalled it a couple of times. The E330 still doesn’t show the ability to record 24/7. Also, it doesn’t show “Edge Connection” in the camera portion.

Kind of at my wits end trying to trouble shoot this.

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Yeah, I don’t see the edge connection in the camera settings of the photo you provided either :thinking: but what occurs when you tap on that I have circled?

Is the Firmware up-to-date for the HB3 and camera?
Look in the Settings for both, General ~ About Device _ Check for firmware update.

@jd164 thabks for the reply! All firmware is up to date. The screen I see when you touch that is:

Okay, that’s weird…
You have a hard drive in there and it shows it on the HB3 that it’s installed and you see the available storage of it.

You probably already done this, try restarting the HB3. Remove the power cord from the rear of the HB3 and also the ethernet cable if you have one connected, wait 5 minutes then plug it back in see what happens.

Did you format the disk… it has to be formated to the HBS software system…
In no computer wiz on the Homebase it’ll look like this and then hit format…

Ya, hot storage management, then format… it’ll take a minute or so…

Hi @Lad1091 , I have reformatted the drive twice in the HB3 following the app prompts.

“Hot storage management”?

I removed the power and ethernet cord for 15 mins and still nothing.

I don’t think them Seagate drives are any good… I put a western digital in mine…
Recommendation say try samsund, WT, sand disk and I think there’s one more that pretty good… but you can get them western digital fairly cheep on ebay… I got a 1 TB For $60… and it works fine… brand new…

Stay away from Toshiba… they got a bad rap, Eufy even recommends that you don’t use them…

And sorry ment WD not WT…

Still trying to troubleshoot it…
I see your harddrive is a mechanical drive and it is in within specs for the recommended hard drives. Your Seagate at 5VDC 1.0A (amp)
Eufy suggests 5VDC 1.2A Max.
I’m thinking that your hard drive maybe the issue, because the amps (A) is close to the max.
https://support.eufy.com/s/article/How-to-expand-the-Local-Storage-of-the-S380-HomeBase-HomeBase-3

Do you have another hard drive preferably a solid state drive (SSD) to see if the HB3 recognizes it.

Ya I check out the recommended disk and drives… She said that you should be okay with sea gate, but recommended the other brands I mentioned above…
She also recommends shying away from the other brands listed on the owners guide, especially Toshiba…

Thank you both for the help/replies. Can either one of you suggest another drive I should buy? I don’t have any others at home. I would probably source it from Amazon.

Thanks again!

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I tend to go with Samsung drives, but they are a bit pricey. Crucial which makes computer memory and PNY would be my next choices.




Post back on what you decide to choose and if the HomeBase issue is resolved.

There is one other thing that you could try, that is resetting the HB3 back to factory, but that would involve setting it back up again and syncing your devices back to it.

Neat!

@jd164 thanks for the info!

I will look into one of those drives and get one.

FWIW, I have already reset the HB3 back to factory and “reinstalled” all cameras to no avail.

I will update once I get a new HD.

Western Digital 2TB WD Blue SA510 SATA Internal SSD 1TB Solid State Drive Lot
1tb $60 2TB $125

On ebay

Ya but if you can fork out the cash go with Samsung… I’d shy away from them off brands…