Introducing the Brand-new eufy App for Security Users

How did it go?

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Mine is the same thing . 1 updated but the other will not .

2 Likes

Same thing with mine . 1 updated . The other will not .

Haven’t updated yet

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Same here.

Wtf cannot change between battery and solar??? Cannot detect solar even though it’s wired and installed???

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New app icon feels like a step backwards. Sticks out like a sore thumb, appears to be designed without regard for the current flat design in IOS. Please bring the old, flat lovely icon back for this OCD individual :laughing: The new app looks like finger prints.

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Do I need to do anything or does it just automatically happen

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I can’t discover any WiFi networks.

You can zoom in

The new app auto rotates to Portrait when I start the app in Landscape on my iPad. Old app didn’t do this. Please fix. Super annoying!!!

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After update I no longer get notifications on my iPhone. Only on my iPad. Very frustrating. Fix asap or advise how to resolve.

Hi there! Sorry for the hassle. Could you drop an email to support@eufy.com? I’m sure we can figure it out! Please share your ticket number if you have contacted us earlier, for faster case resolution.

Additionally, if you have any related videos of the issue and the device’s SN (Serial Number), that would be even better. We will have a dedicated engineer follow up on your issue.

Same with mine…

Hi there! Sorry for the hassle. Could you drop an email to support@eufy.com? I’m sure we can figure it out! Please share your ticket number if you have contacted us earlier, for faster case resolution.

Additionally, if you have any related videos of the issue and the device’s SN (Serial Number), that would be even better. We will have a dedicated engineer follow up on your issue.

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About that issue you mentioned, could you please shoot an email to support@eufy.com? Please share your ticket number if contacted earlier, we’ll fast-track your issue and get this sorted!

1 Like

About that issue you mentioned, could you please shoot an email to support@eufy.com? Please share your ticket number if contacted earlier, we’ll fast-track your issue and get this sorted!

2 Likes

Good update :grinning:

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Can you include the garage door cam/control for the UK

After this update in few days app crash why? :sweat_smile: