My earbuds soundcore r50i, when am using them both at once sometimes they seem to disconnect like one stops working on en off like dat
Hi there 
Sorry to hear that your R50i earbuds disconnect sometimes when you use both at once — please try the following steps:
Reset the earbuds — make sure they have enough battery:
- Place both earbuds in the charging case and leave the case open.
- Press and hold the buttons or touch areas on both earbuds simultaneously for 8 seconds, until the LED indicators on the earbuds flash 3 times quickly, confirming a successful reset.
After that, try reconnecting both earbuds — this should solve the issue. If the issue still continues, please reach out to our support team at service@soundcore.com with your order details for further assistance — we’ll be happy to help! 