So I reset my d

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So I reset my doorbell camera two days ago and I’ve been having the same reoccurring problem where you can see the notification come in and when you go to view the maybe ten to fifteen second video there is nothing there it says failed to load try again and it just won’t pop up any of the videos so I can’t see what has happened in my front yard super irritating bc by the time I view the live footage whoever triggered the camera is gone so I’m in the dark just wondering if anyone has any idea how to avoid this or fix it