SoloCam S340 AI Tracking FreezešŸ„¶/Failure Tracking lock

eufy Ask Community
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42

Any joy on the ticket :ticket: front?

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43

Both S340 and E30. The E30 does handle the tracking better!

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44

Did you pair the E30 camera with the Homebase 3 as well?

Itā€™s a pity for the S340. I noticed this after the recent updates on my side. I find that it followed me better at the very beginning when I had received and installed them.

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45

All my devices

Two S340
OneE30
Two E220 2K

Are connected to the Homebase 3

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46

No joy yet sha20220, I recieved a message from eufy not long ago with an appology. It seems my tickets were overlooked and are now being attended to.

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47

Itā€™s noted. Itā€™s really unfortunate that the software isnā€™t optimal.

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48

They know they have a problem yet have failed to fix the AI tracking problem with the other models they have released!

49

A.I Tracking total failure! Front Door S340

https://europe1.discourse-cdn.com/eufylife/original/4X/b/2/e/b2ee9740cdb66254cfe0aa89b6fcf2f064afc0d9.mp4

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50

Any updates on your outstanding Ticket?

51

Sorry for the late reply. Yes, there has been an update. As I understand it, Eufy Australia forwarded my case to global support. Global support couldnā€™t access the videos and asked me to upload them again. The files are too large for the regular portal, so I would need to compress them again and re-upload them, along with screenshots of my settings.

Iā€™m dealing with multiple issues across two different camera models. Iā€™ve already spent hours taking cameras down, resetting them, and working through the standard troubleshooting steps; the issues persist. Dealing with tech support across two countries is also burdensome. At this point, Iā€™m not going to continue with further uploads or troubleshooting. The cameras have too many issues and limitations. Eufy is already aware of these concerns. In the future, Iā€™ll be replacing all my Eufy cameras with another brand.

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52

https://europe1.discourse-cdn.com/eufylife/original/4X/2/0/a/20a89b7638cef556b942a7a3b28fb819b19a0aa7.mov

No problem. These things are a pain in the A** to deal with :face_with_symbols_on_mouth:

Due to the files being of a large size. When I was dealing with my S340 issues. I uploaded a catalogue of videos to my Google drive and shared the link with them./ That is the easiest way to do it. Create a folder and upload all the files of your choice.

Then reply to their email with the link. make sure you enable the ā€œshared viewing/accessā€ so they can have access to the folder.

You can upload the videos in better quality without having to compress the files.