Guys - I really need your help. I bought an eufy Security video doorbell E340 with chime (bundle), but I cannot get the chime to setup.
I follow all instructions, and I am sure it is to a 2,4 GhZ network. The dorbell-camera works perfect as I have already installed this. I am using the same network as the one the doorbell-camera is connected to. When setting up this is what happens:
When chime i solid green I push the setup button for 2 sec to enter setup mode - the chime starts to flash green.
In the app (installed on iPhone) it finds the different networks to choose from - and I choose the same one as the iPhone and the doorbell-camera is connected to.
Shortly after the chime confirms that it has connected to the internet, and it starts to blink blue.
4 The app continues to finish the setup, but the nothing happens until suddenly the chimes says it is unable to connect to the internet. And an error occurs on the app as well. The chime is still blinking blue.
I have tried many different things to get it to work, but I have not found a solution yet. Please let me know if you think you know the problem - or even better the solution to fix the problem
Sorry I don’t know how to help I don’t have the separate chime unit all i can suggest is calling customer support there should be a number for you at the bottom of your settings page under help use the phone number I’ve always had good experience with them at least from the . If on hold for a couple minutes (there always busy) A recording will come on for a option for them to call you back press1 and they always have. Again at least from USA based call. Good luck I’m sure it’s a simple fix
I also am having this issue. I contacted eufy support via email and theh ended up sending me a new minibase chime. That arrived yesterday and has the same problem. I tried following the alternative setup here Problem setting up doorbell chime to internet - #5 by jam11229 with no success.
I am also having this issue. Tried three new minibase chimes that I received from Eufy support. Have the same issue. I am able to follow the steps in the setup process until the chime has to show me the available wifi networks. Notting helps me getting to pass this step, also manual adding the right SSID, password etc. doesn’t help. I am using my Android smartphone with Eufy app version 5.0.50_7673.
In case anyone else runs into this problem: I faced the same, and managed to solve it in a rather unintuitive way:
Instead of adding a new device directly from the Eufy Security app main menu, first open the Doorbell, go to the settings, then indoor chime, and from that menu select the Minibase/Repeater Chime, and follow the instructions.
The instructions seem exactly the same as when adding a new device, but this method worked immediately for me.
It doesn’t make sense to me, but I’m guessing the Minibase Chime (what I have) needs to connect to the E340 Doorbell directly that way, and not go through the Homebase3 that I have.
Anyone having issues with 2.4ghz wifi needs to go into your routers settings (check your company’s router up address put that onot search bar & click go) find out otyr router user name and password, again off your provider or a Google search (usually both are admin initially) then turn off 5g on the routers dashboard. Once it’s connected go back into the routers settings and turn 5g back on
One Information, because this issue is going on.
At the Moment there is an Error trying to connect Eufy Chimes II (2303) usind iOS26-Devices. Ther is a known software Issue. Eufy Support may send an invitation to Testflight, wher you can install the BETA AppVersion 6.0.12, which will actually support the Chimes installation.
. If on hold for a couple minutes (there always busy) A recording will come on for a option for them to call you back press1 and they always have. Again at least from USA