Wireless Doorbell stopped detecting motion

Archived
1

My battery powered doorbell stopped detecting motion or sending notifications. It used to work just fine. I don’t know if there was an update that broke that function or not, but I get no notifications, there is nothing from the doorbell in the events tab. I haven’t changed any of the settings since it did work. I did a reset of the doorbell, but that did absolutely nothing. This needs to be fixed or I will never buy another Eufy product again and I will steer everyone I know away from Eufy products. Unacceptable.

Update: for some reason, the security settings for the homebase in my app got changed to “Disarmed”. I believe this may have stopped the motion notifications off the doorbell, since the doorbell falls under the settings of the homebase. That’s what I get for sharing my account with others in my household I guess. Worth looking into, if you’re having issues with your doorbell/cameras not detecting motion.

2

I’m also having this issue. I charged the unit and no notifications since. Doorbell still functions and live video. Annoying

Support could not find problem, under warranty and they will replace.

3

Same here, purchased and installed in January, everything was working fine until late last week. Did anyone come up with a solution/reason for this?.. Thanks

4

Within the app go to Doorbell Settings and toggle OFF the Camera, wait a few seconds and then switch it back ON.
I had an issue like this, and this fixed it for me. Where motion detection and doorbell button presses wasn’t working.

6

Unfortunately, this is not my issue. I checked and not disarmed.