Several months ago I purchased the Eufy Homebase3 along with various wireless cameras. I installed a Team Group CX2 2.5" 2TB SATA III 3D TLC Internal Solid State Drive (SSD) from NewEgg that I installed into the Homebase3 without any issue. As of yesterday, the Homebase3 is reporting that the SSD is no longer recognized. I rebooted and hardbooted (power off/on) the Homebase3 - no change. I reseated the SSD drive today - again no change - the SSD still isn’t being recognized. Any advice on how to further troubleshoot this issue? I don’t have an external SATA drive mount to test the drive itself by connecting it to my laptop for example - should I purchase an external enclosure to test the drive outside of the Homebase3 unit as the next step? Any other recommended steps? I don’t want to reset the HB3 unless I absolutely have to as I don’t want to lose my current configuration.
I had something like this happen with a WD drive I installed in my HomeBase 3. It wouldn’t get recognized no matter what I tried — reboot, reseat, nothing worked. Ended up grabbing another of the same drive off Amazon just to test, and funny enough, the second one worked right away. Sent the first one back.
So yeah, might be worth testing your SSD outside the HomeBase with a cheap SATA-to-USB adapter. If it checks out, maybe try a different SSD just to rule out compatibility or a weird drive issue
Hey, your post caught my eye because I’ve been running a similar setup though no hiccups here and generally I’ve been interested in long term stability and data integrity w/HB3. For my setup, which was my first foray into Eufy, and I dove right in, I chose a Samsung 870 EVO 2.5” SATA SSD (mine’s the 1TB version) in my HomeBase 3 beginning April last year, and I’ve been using it with 24/7 recording across multiple cameras and never offline except a power outage once or twice without a single hiccup.
I’ve got a bit of a tech background, though obligatory disclaimer that I’m not speaking on behalf of Eufy or as any kind of expert, but your troubleshooting steps and description were super clear, so I started thinking about what might explain the difference between our experiences.
One key factor could be the SSD itself. From what I gather the Team Group CX2 is DRAM-less, which can matter in setups like this. Drives without DRAM tend to handle sustained writes less efficiently, since they lack fast buffer space for managing data and file system metadata. Over time, especially with 24/7 recording/operation, assuming I’m understand Team Groups approach I could see that leading to performance drops or even recognition issues.
The CX2 also leans on SLC caching, which works great for short bursts of data but can struggle once the cache fills. Surveillance systems are more of a constant stream, so if the cache is overwhelmed, the drive’s performance may drop sharply or inconsistencies might pop up.
The 870 EVO, on the other hand, has dedicated DRAM, better write endurance, and some solid thermal and firmware-level protections. That might explain why it’s held up so well in my own HomeBase 3 setup, even with multiple streams running nonstop.
If you’re able to test the CX2 in another system (maybe with a cheap SATA-to-USB adapter), it could confirm whether the issue is with the drive or HB3 itself. If not, swapping in something like the 870 EVO might be worth a shot — it’s been a rock-solid match for my setup.
I know the last thing you want is to restart and, I’m sure it exists, but it would be great for maybe an explainer on the Eufy side (if it doesn’t already exist) about specific criteria which might help to consider when picking a drive! I know for me I’d used the EVO line professionally and for the price it was the best I could think to avoid overspend and fit the bill for my HB3. It’s also always possible it’s just a “one off” or fluke, but the DRAM-less aspect, thermals, and SLC approach all stood out to me.
Just wanted to share in case it helps! I honestly didn’t realize there was a robust eufy community outside Reddit and such so I’m just dipping my toes in here and learning too alongside everyone else.