Home base 3 not recognising Hard drive

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1

Morning all,

I have just bought a new setup for my workshop with a pro cam, 2 indoor cams, doorbell and keypad. All worked perfectly to start with.

I then removed everything and added all the equipment to my app to monitor it on another phone and it’s now saying that there is no hard drive detected.

It’s the included hard drive that comes with it and worked completely fine the first time. I can’t record from the indoor cam or procam until it works.

Any ideas?

Thanks in advance.

2

Maybe, unplugged power cord from the HomeBase3 and then remove the hard drive.
Power up the HB3 leave it on for like 5 minutes, then unplug the power cord from the HB3 and reinstall the hard drive, power up the HB3 and see if it recognizes the hard drive, it may ask you to also format it then.

Good luck

3

Tried all of the above with no luck.

Returned it to store, they replaced the HB3 with HDD and now works fine. Looks like a failed drive.

Thanks for your help.

4

Folks, for anyone else running into this same problem, I just had my HB3 setup yesterday with a brand new Kingston SSD model A400. The HM3 wasnt recognizing the SSD at all, I tried all night and still nothing. I was about to call in for a replacement HB3.
I wanted to make sure the SSD was not broken or malfunctioning (it being brand new), so I plugged it to my Desktop to verify it was in fact working fine. It was.
So I decided to format it as exFAT on Windows. I found online that HB3 uses ext4 filesystem but that;s not available on Windows.
After formatting as exFAT, I tried again installing the SSD on the HB3 and lo and behold… this time it worked! It prompted the SSD was incorrectly formatted on the Eufy Security App, so I tapped to get it formatted within the Eufy App and now the thing works.
I did notice the drive gets really hot when installed on the HB3. Is that normal?

5

Operating temperature for an SSD is between 86°F and 122°F (30°C and 50°C). It’s normal for SSDs to experience temperature spikes of 5–20°C during normal read-write operations, and even larger increases during heavier workloads.