Is anyone out there encountering issues with their S340 cameras or any camera connecting to live feeds after the recent February 2026 firmware update to both HomeBase3, and SoloCam S340?
Eufy pushed an update on 28th March 2026, and after these updates I’ve encountered issues connecting to cameras, one camera showing a screenshot from another camera (which much is really strange!), and overall connectivity issues with the Homebase.
Contacting Eufy customer services you get automated emails that don’t help at all.
I didn’t have any issues with any of these cameras pre-firmware update, so if anyone else is encountering these issues then please do shout out! Like to know I’m not the only one having these ongoing issues that Eufy create regularly.
Had problem with Homebase2 with firmware update pushed 03/25 and new app update 6. Resolved it with restart of Homebase2. Otherwise things have been pretty quiet.
There has been some reports with issues after the Android app has updated.
Try performing a manual firmware update for the HB3, to see if one is available.
Same here. I can’t view stored videos for more than 10 seconds, then I get either a black screen or, can’t connect to homebase, make sure ethernet…blah blah blah
Every time I restart Homebase, it works for a few minutes, then it goes belly up.
It was working FINE last week, then the update this weekend has completly screwed it up.. WHAT ARE EUFY DOING ABOUT THIS SCREWUP???
Yeah, the Homebase 3 firmware was updated at the same time that the S340s were. It does make you question if they quality control their code before they push it out to users, but I suppose you can never catch everything. But the same day of the update, those S340s stopped working - all other cameras work perfectly.
The thing with Eufy in my opinion is that they don’t publicly announce the issues they cause, nor do they apologise for the inconvenience, nor do they come across as proactive on fixing the problems and let users know. If you contact Eufy you get automated responses that get you jumping through the same useless hoops.
The joys of mid-range security cameras. But I would expect some visibility from Eufy when things do go wrong.
Same issue here. I have three SoloCam S340 units (T8170), all running standalone without a HomeBase. All three completely lost Wi-Fi connectivity after the February 2026 firmware update. None of them will connect to my 2.4GHz network at all — not intermittent, completely dead.
What I’ve already tried on all three units:
Full factory reset (15-second hold on SYNC button) multiple times
Confirmed 2.4GHz network is operational (indoor eufy cameras on the same network work perfectly)
Fully charged each camera before every attempt
Removed and re-added devices in the eufy Security app
Split SSIDs to ensure no band steering to 5GHz during setup
Nothing works. And since the S340 has no USB firmware flash, no Bluetooth fallback, and no ethernet port, there is no way to roll back or update firmware on a camera that can’t connect to Wi-Fi. These cameras are effectively bricked.
That’s close to $500 worth of outdoor security cameras rendered useless by an update that eufy pushed automatically. I’m currently without any outdoor coverage on a rural property because of this.
eufy needs to publicly acknowledge this issue, provide a timeline for a fix, and replace affected units that cannot be recovered. Sending customers through automated troubleshooting loops for a problem caused by your own firmware is not acceptable.
I’ll be contacting support directly as well, but wanted to add my name to the list here so the scope of this problem is visible.
Update after contacting eufy support directly: they denied that any firmware update was pushed to the S340 units. Let that sink in.
Three S340 cameras. One is brand new. The other two were working perfectly. All three stopped connecting to Wi-Fi at the exact same time. Meanwhile, every other eufy camera model on my network — same 2.4GHz SSID, same router, same everything — continues to work without issue. But according to support, there was no update pushed and this must be a problem on my end.
I’m a software engineer who works specifically with hardware controls and automation systems. I know what a botched firmware update looks like. Three identical model units failing simultaneously while all other devices on the network are unaffected is not a coincidence, it’s not a Wi-Fi issue, and it’s not user error. That is a textbook firmware regression isolated to a specific device model. There is no other logical explanation.
Instead of acknowledging what everyone in this thread already knows, support had the audacity to walk me through basic troubleshooting as if I haven’t already factory reset each unit multiple times, verified my network configuration, split my SSIDs, and confirmed 2.4GHz connectivity with every other device I own.
This is insulting. Your own community forum has users reporting the exact same issue with the exact same timing. Denying that an update was pushed doesn’t make the problem go away — it just tells your customers that you’d rather gaslight them than take responsibility.
eufy: own the mistake, issue replacements for units that are bricked beyond recovery, and stop wasting your customers’ time with scripted responses from representatives who clearly have zero product knowledge.
I did get an email from Eufy after submitting video of the issues - I got the following response:
‘ They have confirmed that this is indeed a software-related problem, and we sincerely apologize for the poor experience it has caused.
The issue will be addressed in an upcoming urgent app update (version 6.0.0.2, tentative). We kindly ask for your patience while waiting for this update. ‘
So guess it only when you call them out on it do they even bother to acknowledge. Not sure if I can hold much hope of it being fixed quickly, and gawd knows what other issues they’ll cause by fixing this bug.
It baffles me also, and moreso after just receiving a contradictory email stating;
“ From what you’ve described, the issue appears to be closely related to the current app behavior rather than your device itself. “
So one says it’s firmware, the other says it’s app related I don’t even think Eufy software devs know what’s wrong and what’s right!
But what I do know, is that Eufy have some of the worst connectivity issues I’ve encountered using a camera systems. Their latency to authenticate is absolutely terrible - by the time I even get to a doorbell ring and view its live feed, the person has long gone!
I sometimes wonder if they are actually worth the effort, time, or money.
I can understand the concern, and I hope they alleviate the issue.
How can an app update fix the no connectivity to Wi-Fi issue if the cameras cannot connect to Wi-Fi to receive a firmware update??
The only possible thing is perhaps in an app update they provide a code/firmware update for the affected cameras which will be installed via a Bluetooth connection when you reinstall the camera to the app…
That’s if the camera is possible to accept a firmware update using that route?
HELP!!! I’m a relatively new user and haven’t yet been impressed. I switched from Arlo because I liked the idea of solar cameras and non cloud storage, but the sensor on these cameras suck. They are in same position as the previous cameras (about 20’ from the dòor), but can’t seem to capture the kid that gets off of the school bus, bangs on my door and runs. I’ve been in and out of the house several times, and the cam may see nothing today, then ping all day the next day. It does however, like my mail carrier and the black cat that creeps across the yard at night Make it make sense. I feel like I’ve wasted a couple hundred dollars.
I don’t even think Eufy software devs know what’s wrong and what’s right!