I just bought the A30 sleepbuds. My right ear bud won’t charge. The case lights up indicating that it is placed properly. I tried now 2 times to reset the whole connection.
It won’t charge.
Hi there! Warm greetings!
I am truly sorry to hear that the right earbud of your new Sleep A30 is not charging. I sincerely apologize for the inconvenience and frustration this has caused you.
If it is convenient for you, could we kindly ask you to refer to the following troubleshooting steps to see if they help?
- Ensure that the ear tips and ear wings are properly attached and not blocking the charging pins. Insert both earbuds securely into the charging case. The indicators should light up to indicate the earbuds are connected.
- Use a dry cloth or a cotton swab with a small amount of alcohol to gently clean the charging pins inside the case and on the earbuds. This ensures a better connection.
- Use a different charging cable and wall adapter to fully charge the case. Make sure the case is charging properly.
Note: When the earbuds are correctly making contact with the charging pins inside the case, the LED indicator light located right below the charging pins in the case will blink slowly.
We hope this information helps you get the earbud charging again! If the issue persists, please let us know. Thank you for your support!