I’ve only just downloaded the new app and somehow managed to activate the alarm on one of the cameras so it goes off with every movement. The app is not intuitive enough to turn this off right away.
My camara won’t work now for some reason
See initial image below on activity but when I press play, I have sound but black screen! Any ideas or suggestions please.
Hi. If you’re talking about the release key to charge, most hardware stores carry that although may be included in a set. Take care.
Are there plans to upgrade the AI feature to read vehicle number plates? This could notify you whose car has arrived. The same AI function that is used for facial recognition, once taught should have the name of the individual in the notification message rather than person detected.
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This update broke my camera, cant work and it keep flashing red and blue forever
I can’t connect my camera to my WiFi
Thanks for your valuable feedback, we have forwarded your suggestions to our R&D team. If you have any other questions, please don’t hesitate to contact us!
Hope this message finds you well! You can change the language in the system setting.
Solocam S340 terrible with the tracking IA never follow in time the car or humain cutting waiting way to fast Liston so much information I have 2 and both are not good fix something please thx you
About that issue you mentioned, could you please shoot an email to support@eufy.com? Please share your ticket number if contacted earlier, we’ll fast-track your issue and get this sorted!
We apologize for the inconvenience you’ve experienced with our app on your iPad. Your feedback is very important to us, and we want to assure you that our team is actively working on improvements based on customer input like yours.
Have you had a chance to contact our support team about this issue? If not, we encourage you to send an email to
. Our dedicated support staff is ready to assist you and will follow up on your specific concerns promptly.
To help us address the problem more effectively, please consider including additional details in your email, such as a description or video of the issue and the model of your device. This information will aid us in identifying and resolving the problem more quickly.
Thank you for your understanding and for taking the time to help us improve our app.
After confirming with our R&D team, this issue will be solved in the next APP version, and thanks so much for your patience!
Thanks for your feedback! The good news is this issue will be solved in the next APP version, and thanks so much for your patience during this time! If there are any other questions, please don’t hesitate to contact us!
Thanks for your feedback, and this issue will be solved in the next APP version.
My events are not in full screen when I view them since did the update yesterday.How can this be corrected? Thanks
Is there a way for me to download an entire day in one go? Can I avoid having to do it moment by moment and just download the whole day as one file?
From iPad
Playback size is too small. The portrait full screen icon is no longer on video.
iPad DEVICE screen shows all cameras in one column. The layout should fit multiple cameras in a row depending on screen orientation.
Very efficient, it is ready to use, thank you.
发送自 Outlook for iOS
Cameras no longer working after update